Frequently Asked Questions
Explore key information about platform access, security posture, customisation pathways, and support coverage.
Platform Access & Onboarding
How do trading desks gain access to Trade TechTools?
Access begins with a consultation to map objectives, followed by provisioning of secure credentials, multi-factor authentication, and sandbox environments for familiarisation.
Is there a minimum infrastructure requirement?
We support a range of deployment models including hosted, hybrid, and on-premise. Our team evaluates network, latency, and integration needs during onboarding.
Can multiple teams collaborate in the platform?
Yes. Role-based permissions allow each trading, risk, and compliance team to access tailored dashboards while sharing verified data and audit trails.
Data Security & Compliance
How does Trade TechTools protect sensitive trading data?
We employ encryption in transit and at rest, segregated environments, strict identity management, and comprehensive monitoring aligned with ISO 27001 guidance.
Do you support FSCA and POPIA compliance requirements?
Yes. Our governance features include consent tracking, data lineage, and configurable retention policies aligned with FSCA directives and POPIA obligations.
Where are systems hosted?
We utilise South African data centres with disaster recovery provisions. Clients can opt for hybrid or on-premise deployments based on internal policies.
Customisation & Support
Can dashboards and analytics be customised?
Absolutely. Dashboards are fully configurable with modular widgets, data sources, and alert rules. Our team assists with persona-specific layouts.
What support coverage do you provide?
Clients receive dedicated success managers, 24/5 technical support, and proactive platform health reviews with roadmap alignment sessions.
How often are new features released?
Enhancement cycles occur quarterly, with interim releases for security patches, regulatory updates, and priority features derived from user feedback.