Ensuring Transparent Commercial Engagements
This policy outlines how Trade TechTools manages requests for refunds, cancellations, and service adjustments.
1. Scope
This policy applies to all Trade TechTools service agreements, including platform subscriptions, implementation projects, and support retainers.
2. Eligibility
Refund eligibility is assessed based on contract terms, service delivery progress, and obligations already fulfilled by Trade TechTools.
3. Refund Process
Clients must submit written requests detailing reasons for refund consideration. Trade TechTools will acknowledge receipt within two business days.
4. Cancellation Procedure
Clients may cancel services in accordance with notice periods defined in the agreement. Any in-progress deliverables and incurred costs will be reconciled.
5. Timelines
Refund requests are evaluated within 15 business days. Approved refunds are processed within 10 business days following approval.
6. Exceptions
Completed deliverables, consumed services, and third-party fees are generally non-refundable unless otherwise specified in the agreement.
7. Adjustments
In some cases, account credits or service extensions may be offered instead of refunds to accommodate collaborative outcomes.
8. Dispute Resolution
Disputes related to refunds or cancellations are managed in accordance with the dispute resolution process outlined in the Terms of Use.
9. Impact on Services
Upon cancellation, access to affected services will be revoked after the agreed termination date. Clients should retrieve data prior to closure.
10. Regulatory Compliance
Refund decisions adhere to applicable South African consumer protection and financial regulations.
11. Support Contact
For assistance, please contact Trade TechTools via our contact page or call +27 11 234 5678.
12. Policy Updates
We may revise this policy to reflect service or regulatory changes. The latest version will always be available on this page.